Our fees are charged per day therefore you will be charged for the full day of arrival and departure. This enables you to have the complete flexibility of being able to drop your dog/s off as early as you wish on the day of arrival and collect them as late as you wish on the day of departure.
NB: Double rates will apply during specific holiday periods these include Christmas and New Year.
A 50% non-refundable deposit is required within 7 days of your reservation being made along with your returned signed booking form to guarantee your place. The balance of fees are payable on arrival by cash or cheque (we don’t accept credit cards). If no deposit is received within 7 days, your reservation will be made available to any new clients or those on our waiting list. A £25 Fee will be charged for any cheques returned, “Refer to drawer”. In these circumstances if the cheques have not been honoured by the day of collection, cash will be required before the animal/s can be removed from the kennels.
3. Food & Treats:
The Woofchester Hotel will follow your dog/s specific dietary requirement please supply all food for your dog/s and we will follow your own feeding guidelines during their stay.
4. Collection and Delivery:
We offer a collection and delivery service at a cost of £25.00 standing charge plus £1.00 per mile. Collections and deliveries will only be made between the hours of 10.00 and 17.00.
NB: We reserve the right to arrange for the re-homing of any dogs that have not been collected within 7 days of the stated departure date. This will only be as a last resort having made every effort to locate and contact the owners.
We are fully insured for public liability. Any circumstances arising where by a dog requires veterinary treatment then it will be the responsibility of the owner to arrange for payment.
Owners must have their dogs vaccinated against:-
Distemper, Hepatitis, Leptospirosis, Canine Parvovirus, Para Influenza and Kennel Cough
Dogs will only be admitted and insured if they have had the above injections.
Vaccination certificates must be produced when checking your dog in, or we cannot accept your dog. The course of vaccinations must have been completed at least 4 weeks before the first date of boarding.
7. Right to refuse admittance:
The Woofchester Hotel reserve the right to refuse to accept any dog which we consider is either dangerous to our staff is clearly unwell or does not have current vaccinations.
Deposits are non-refundable. If an instances arises where 100% payment has been made, 5 days notice would be required to facilitate a 50% refund of the full fee.